Return/Refund Policy

Refund / Return Policy.

CoreaxPay provides payment gateway and payment aggregation services to merchants. We facilitate the processing of payments on behalf of merchants and do not sell or supply the goods or services offered by our merchants.

1- Merchant Responsibility.

Each merchant using the CoreaxPay platform is solely responsible for its own refund, return, cancellation, and customer service policies. Customers should contact the respective merchant directly for any refund requests related to purchased goods or services.

2- Refund Processing.

Where a merchant approves a refund, the refund request will be processed through the original payment method, subject to the applicable payment network, partner financial institution, and operational procedures.

Refund processing times may vary depending on:

• The payment method used.
• The issuing bank or financial institution.
• Payment network processing timelines.
• Regulatory or operational requirements.

3- Refund Eligibility.

Refund eligibility is determined solely by the merchant's refund policy and the circumstances of the transaction. CoreaxPay does not determine whether a customer is entitled to a refund.

4- Chargebacks and Payment Disputes.

Customers may have the right to dispute certain transactions through their card issuer, bank, or payment service provider in accordance with the applicable payment scheme rules.

Merchants are responsible for responding to chargebacks and providing any supporting documentation required during the dispute resolution process.

5- Failed or Duplicate Transactions.

If a payment fails, is duplicated, or is incorrectly processed due to a technical or operational issue, CoreaxPay will work with the relevant merchant, partner bank, or payment service provider to investigate and facilitate resolution where appropriate.

6- Non-Refundable Fees.

Service fees, transaction charges, or other applicable fees charged by CoreaxPay may be non-refundable unless otherwise agreed in writing or required by applicable law.

7- Limitation of Responsibility.

CoreaxPay acts solely as a payment service facilitator and is not responsible for the quality, delivery, legality, or performance of any products or services sold by merchants using the platform.

8- Contact Us.

If you have questions regarding a payment processed through CoreaxPay, please contact our support team support@CoreaxPay.com. For product or service refunds, customers should contact the respective merchant directly.